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ALL IN-STOCK ITEMS WILL BE SHIPPED WITHIN 7 DAYS OF THE PURCHASE DATE. PLEASE NOTE ANY MADE TO ORDER ITEMS WILL HAVE VARYING PRODUCTION TIMES. PLEASE SEE REFER TO EACH PRODUCT PAGE FOR DETAILED INFORMATION REGARDING A SPECIFIC PRODUCT'S SHIPPING AND ESTIMATED PRODUCTION TIME. 

FREE LOCAL PICKUP:
WE OFFER PICKUP FREE OF CHARGE FOR LOCAL CUSTOMERS. OUR STUDIO IS BASED IN EAST VANCOUVER. PLEASE GET IN TOUCH BEFORE PLACING AN ORDER AND WE WILL BE HAPPY TO ARRANGE PAYMENT AND A PICKUP TIME WITH YOU.

INTERNATIONAL ORDERS:
IF YOU HAVE PLACED AN ORDER SHIPPING TO A DESTINATION OUTSIDE OF CANADA, TAX, CUSTOMS, AND IMPORT DUTIES WILL BE LEVIED BY THE CLIENT'S LOCAL GOVERNMENT ON TOP OF OUR SHIPPING COST. ALL ADDITIONAL TAXES AND FEES ARE THE RESPONSIBILITY OF THE CUSTOMER. ITEMS WILL BE SHIPPING FROM VANCOUVER BC, CANADA WITH AN OFFICIAL INVOICE DECLARING THE EXACT TOTAL OF MERCHANDISE PURCHASED IN CANADIAN DOLLARS.

IF YOU HAVE ANY QUESTIONS ABOUT THE STATUS OF YOUR ORDER PLEASE CONTACT

INFO@A1-STUDIO.COM  


RETURNS:
RETURNS WILL BE ACCEPTED FOR ALL ITEMS, RETURNED IN THEIR ORIGINAL CONDITION, UNUSED. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING CHARGES. WE RECOMMEND PACKAGES BE RETURNED VIA TRACEABLE CARRIER AND INSURED FOR THE FULL AMOUNT OF THE MERCHANDISE. WE ARE NOT RESPONSIBLE FOR MISSING PACKAGES. WE DO NOT REFUND ORIGINAL OR RETURN SHIPPING COSTS. IF THERE IS A MISTAKE ON THE PART OF A1 STUDIO WE WILL REIMBURSE THE CUSTOMER USING THE SAME METHOD OF ORIGINAL PURCHASE. WE WILL NOT, HOWEVER, REFUND INTERNATIONAL DUTIES OR TAXES.

WE RESERVE THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT COMPLY WITH THE CONDITIONS STATED ABOVE.

PLEASE CONTACT US BEFORE RETURNING ITEMS.


INFO@A1-STUDIO.COM  


MAILING ADDRESS: 
205-1689 E 13TH AVE. 
VANCOUVER, BC 
V5N 0A5, CANADA

TELEPHONE: 
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